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Posting Date: 26th May 2017
Posting Date: 26th May 2017
Closing Date: June 12, 2017
Location: Warrington Office
Benefits: Competitive Salary Based on Experience + Other Benefits

The purpose of the role

An excellent opportunity has arisen for an experienced Customer Care Administrator to join our growing housing business in Birchwood, Warrington. You are required to be the main point of contact for customers calling, e-mailing and logging issues on the Company’s systems. Liaising with main contractors to ensure defects are resolved professionally and effectively in the time frame allocated while co-ordinating the Customer Care Maintenance Manager/Operative diaries. 

  • Working within a customer focused environment recording and managing property maintenance ensuring that they are completed by the subcontractors within the specified target date
  • Demonstrate a commitment to excellent customer care, to build great customer relationships
  • Uphold and communicate the values and culture of the Seddon brand, and follow the principles set out in the Customer Journey program

Key Responsibilities

  • Responsible for managing all maintenance items to Seddon Homes’ properties, liaising with purchasers and subcontractors
  • Ensure all internal Customer Care Calls are taken at all times and provide assistance in a professional and positive manner.
  • Maintain/complete accurate and concise records of all repairs, solution and decisions on the Site Stream system, and chase subcontractors weekly.
  • Filing of all complaints received and logging all correspondence on File Store.
  • General administration duties for the Customer Care Manager/ Maintenance Manager.
  • To ensure the NHBC tracker is fully updated and to arrange for any remedial work to be carried out.
  • To ensure all invoices are logged on the Customer Care order number tracker and passed to Customer Care Manager to sign off.
  • To ensure all Welcome Letters are dispatched correctly and in accordance with the Customer Journey
  • Liaise with internal departments where necessary to ensure accurate information is retrieved.
  • Ensure the internal Customer Care letters are dispatched where applicable I.E. Counter Charge letters and Customer No Access letters and monitor to close out issues pending.
  • Ensure the subcontractor information is updated in to our current systems used in Customer Care I.E Site Stream and on our Out of Hour Emergency spreadsheet.
  • The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role

Skills, Qualifications and Experience

The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry.  They should have a good knowledge of housebuilding, and be able to work with the sales and site teams, and also external sub-contractors, to manage a smooth and efficient service to our customers. 

Application with full CV, before closing date of June 12, 2017 to debra.mccandless@seddonhomes.co.uk quoting job reference - DJM/0917

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