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Posting Date: 25th May 2017
Posting Date: 25th May 2017
Closing Date: June 12, 2017
Location: Warrington Office
Benefits: Competitive Salary Based on Experience + Other Benefits

The purpose of the role

An excellent opportunity has arisen for an experienced Customer Care Coordinator to join our growing housing business in Birchwood, Warrington. You are required to be the main point of contact for customers calling, e-mailing and logging issues on the Company’s systems. Liaising with main contractors to ensure defects are resolved professionally and effectively in the time frame allocated while co-ordinating the Customer Care Maintenance Manager/Operative diaries.

  •  Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
  • Maintain regular communications/updates with the customers
  • Follow the principles set out in the Customer Journey program at all times
  • Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
  • All defect repairs to be logged accurately onto Site Stream/File Store as needed
  • Maintain accurate and concise records of all repairs, solutions and notes/comments
  • Assist the Customer Care Manager to prepare informative and accurate reports for management meetings/directors meetings as required

Key Responsibilities

  • Responsible for managing all maintenance items to Seddon Homes’ properties, liaising with purchasers and subcontractors
  • Maintain/complete accurate and concise records of all repairs, solution and decisions on the SiteStream system
  • Filing of all complaints received and logging all correspondence on FileStore
  • General administration duties for the Maintenance Manager/Customer Care Manager
  • Ensure the Customer Journey protocols are achieved, in the time frame allocated
  • The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role

Skills, Qualifications and Experience

The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry. They should have a good knowledge of housebuilding, and be able to work with the sales and site teams, and also external sub-contractors, to manage a smooth and efficient service to our customers. You will be highly organised, familiar with co-ordinating multiple tasks simultaneously and thrive on working to deadlines. Good communication, proficient with IT (Microsoft packages, SiteStream, Excel etc.) and a high attention to detail, are skills you will possess, in addition to being self motivated, customer focussed, target driven, positive and a team player.

Application with full CV, before closing date of June 12, 2017 to debra.mccandless@seddonhomes.co.uk quoting job reference - DJM/0817

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