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Surface Repair & Restoration Specialist

Posted on December 6th, 2020

Closing Date: January 8, 2021

Location: Birchwood, Warrington & Site based

Benefits: Salary dependant on experience. Pension contributions are a minimum of 5.0% (employee) and 6.0% (employer). Seddon Homes will match contributions to a maximum of 7.5% 4 times salary for death in service. Aviva health care. 25 days holiday plus 8 bank holidays. Company vehicle

Hours: Mon – Fri 08.00 – 16.30; (60 mins lunch) 37.5 h/pw

Our Company

Seddon Homes is part of the Seddon Group, which is a family-owned development, housing and construction business spanning over 115 years and five generations. The company employs 900 people, including trades and apprentices, with a turnover of £200m across the UK. At the heart of Seddon are its people. Commitment to the safety, development and well being of its staff has made Seddon the UK Contractors Group (UKCG) Employer of the Year twice. With a wide range of opportunities available, building a career in house building with Seddon could not be easier

The Role

An excellent opportunity has arisen for an experienced Surface Repair / Restoration Specialist to join our growing housing business in Birchwood, Warrington. The purpose of the role is to investigate and complete the rectification of instructed defects, ensuring all work is carried out safely, on time, within budget and in accordance with design standards, specifications, and company procedures You should be self-motivated and pro-active, with the ability to meet deadlines. It is essential that you have excellent customer service skills, be a confident communicator with a minimum of 2 years experience in a similar role / environment and a portfolio demonstrating previous works would be beneficial.


Key responsibilities include:

Working within a customer focused environment ensuring best practices are maintained throughout any works and within the specified target date
• A mixture of hard service repair, stone repair, window doors and frames, sanitary wear repair, internal door repair, worktop repair, glass repair, floor tile repair
• Will ensure all works are carried out safely, and in compliance with company Safety Policy, Risk and Method Statements and all relevant legislation
• Investigate and complete the rectification of instructed defects, ensuring all work is carried out safely, on time within budget and in accordance with design standards, specifications and company procedures
• Work with members of the site teams to ensure remedials are carried out in pre-completion properties, whilst liaising closely with the customer care team should a post completion remedial be required
• Maintain site diary along with Customer Care Co-ordinator assistance
• Compile Health and Safety records for each task
• Manage material order requests to purchase materials
• Workmanship escalations to be passed to Site Manager / Contracts Manager
• Understand stakeholders’ expectations
• Customer escalations to be passed to the Customer Care Manager
• Allocate / attend to defect repairs efficiently and within targets set by Site Manager pre completion / Customer Care Manager post completion
• Manage communication through required teams


Skills, Qualifications and Experience:

The ideal candidate will have appropriate technical construction background and a minimum of 2 years experience within the role. They will be highly organised with a flexible approach to workload, working hours and location. A team player who demonstrates both leadership skills and support qualities. Good communication skills, high attention to detail and a strong focus on quality and the Customer Journey are essential, in addition to being self motivated, customer focused, enthusiastic and a team player. A full driving licence is essential.

Application with full CV, before closing date of January 8, 2021 to [email protected] quoting job reference - LK.0520

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